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FAQ

Why is there a warning label on the transport bag I have just purchased?>> Can I order directly from Louis Garneau?>> I have a problem with something I bought, what can I do?>> Where can I buy items that are advertised for sale on your site, but are not available directly from Louis Garneau?>> How are your items sized?>>
Why is there a warning label on the transport bag I have just purchased?

Warning labels were added to bicycle bags in order to meet Proposal 65 requirements for the state of California (http://www.oehha.org/prop65.html). This law in force in California obliges manufacturers to display this label under certain conditions. This label does not signify that chemical products are necessarily found in these consumer goods; it only signifies that the chemical content was not confirmed. As the production of our bags is simultaneously done for the Canadian and American markets, this label is found on all products.

Louis Garneau Sports places a high importance to the quality of its products. Be assured that our products meet the standards in force in Canada and that they are secure. We understand however, that certain consumers outside California may question themselves on the reasons of this label. We are presently evaluating solutions in order to eliminate these labels for our future productions.

 

Can I order directly from Louis Garneau?

(CANADA) – Many items are now available for sale online directly from Louis Garneau.


(USA)– Online ordering is available. Items we have available for sale will have a buy now button.


(INTERNATIONAL) International orders can be filled by any Louis Garneau authorized distributor. Please use our store locator to find the nearest distributor to you. If you are unable to find one, please contact Customer Service for assistance.

I have a problem with something I bought, what can I do?

(CANANDA & INTERNATIONAL)– Our products carry a one year warranty from the date of purchase. Claims must be addressed with the initial proof of purchase to an authorized Louis Garneau Sports Inc. dealer and be treated by the latter in compliance with the return and warranty policies set forth by Louis Garneau Sports Inc.


(USA)– Our products carry a one year warranty from the date of purchase. You must return the item where you bought the item. If you bought the item directly from Louis Garneau, you may contact Customer Service.

Where can I buy items that are advertised for sale on your site, but are not available directly from Louis Garneau?

Please use our store locator to find an authorized Louis Garneau dealer. Store Locator

How are your items sized?

We offer a range of sizing to fit personal tastes and performance results. Please refer to the size chart page for more information about specific products. Sizing Charts