Louis Garneau Sports inc. Product Warranty Program

General Warranty

Warranty on Louis Garneau Snowshoes 

Warranty on Louis Garneau Helmets

Warranty on Louis Garneau Exercise Bicycles

Scope

This warranty applies to Louis Garneau Sports Inc. products such as clothes, accessories, bicycles, exercise bicycles, helmets and snowshoes. The warranty policies for these 5 categories of products are explained in this document.

This warranty only applies to the original owner of an article that was purchased either from an authorized Louis Garneau Sports Inc. retailer or via our website. It may not under any circumstances be transferred to a subsequent owner.

This warranty is the only warranty applicable to Louis Garneau Sports Inc. products. Any implied warranties including warranties of merchantability or fitness for particular purpose, are restricted with regard their scope and duration in accordance with this warranty. Louis Garneau Sports Inc. will not be liable for any direct, indirect, consequential or exemplary damages suffered by one of the parties. This warranty replaces and excludes any other warranty. Louis Garneau Sports Inc. is not responsible for repair costs incurred by the user or retailer. Any product replaced under this warranty will be covered for the remainder of the original applicable warranty period.

The warranty described below cannot be enlarged, extended, or otherwise changed by any retailer, agent or employee of Louis Garneau Sports Inc. Louis Garneau Sports Inc. accepts no warranties or liabilities whatsoever other than those specifically stipulated in this document. Louis Garneau Sports Inc. factory outlets and Employees Private Sale offer discontinued or slightly damaged products at substantially reduced prices. For this reason, the warranty provided on clothes, accessories and helmets is limited to a 30-day period starting on the date of purchase. Bicycles, training bicycles and snowshoes have a (1) one-year warranty. After this period, repair fees could apply if the product can be repaired. To request a replacement or a repair for a product purchased at the Employees Private Sale, you can contact customer service directly using the contact details at the bottom of this document.

Except to the extent prohibited by the applicable law, any other condition or warranty, express or implied, under the law, or established commercial habits or trade usage, including amongst others, any warranty of market value or fitness for a particular purpose. Louis Garneau Sports Inc. will in no case be responsible for any amounts exceeding the actual purchase price, nor for special, incidental, or consequential damages relating to the product. This warranty gives you certain rights as customer. These rights can vary according to your state, province or country. In the event that any part of the terms contained herein shall be determined invalid by any competent authority, this decision does not affect any other dispositions of this warranty, and all the other dispositions shall nevertheless apply. This warranty is governed by the laws applicable in the state, province, or country in which the product was purchased. However, with regard to the exercise of rights deriving from this warranty, the original buyer of the product agrees to elect domicile in the jurisdiction of Quebec, province of Quebec, Canada, as the proper forum for the hearing of any claim or legal action.

How to request a repair/replacement under warranty:

Read the terms below to make sure your product is covered;
Clean the product before you return it;
Contact a Louis Garneau retailer with your claim;
Present the original proof of purchase.

If you are unable to return the product to your retailer or if you want more information, contact our customer service directly for their friendly support:

Canada – Telephone: 1-800-463-8356
To send us a message via our website, please fill in this form: https://garneau.com/ca_en/customer-service/contact-us

Unites States – Telephone: 1-800-448-1984
To send us a message via our website, please fill in this form: https://garneau.com/us/en/customer-service/contact

Terms

Louis Garneau Sports Inc. makes high-quality technical products. We guarantee our products for a duration of one (1) year starting on the date of purchase. This warranty covers material (fabrics, buckles, loops, etc.) and manufacturing (assembly, stitches, sealing, etc.) defects.

A proof of purchase must be provided upon presenting your claim. This warranty is limited to the repair or replacement by an identical or equivalent product, at the discretion of Louis Garneau Sports Inc.

The warranty doesn’t apply to:

  • Demonstration and rented products;
  • Commercial use;
  • Normal wear of the product deriving from its normal use (scratches -glasses and other products-, paint or graphics degradation, degradation by UV radiation, pilling, stitches, and rips);
  • Damages caused by abrasion against self-gripping surfaces, straps, zippers, shoulder bags or backpacks.
  • Abuse, negligence, damages caused by chlorine or salt, bad maintenance, transformation, modification, accident and/or inappropriate use;
  • Damages resulting from the impact of a fall.

Summary

You can exchange your product or request a reimbursement within 30 days.

There is a (1) one-year warranty on material (fabrics, buckles, loops, etc.) and manufacturing (assembly, stitching, sealing, etc.) defects.

Warranty on Louis Garneau Sports inc. Bicycles 

Louis Garneau Sports Inc. makes high-quality technical products. We guarantee our products for the durations indicated below, starting on the date of purchase. This warranty covers material and manufacturing defects only.

Warranty Periods

There is a (5) five-year warranty against any manufacturing defect on rigid frames and rigid forks for 2022 or newer models.

For models built between 2012 and 2021, there is a limited lifetime warranty against all manufacturing defects on rigid frames, except forks. Rigid forks are guaranteed for five (5) years against manufacturing defects;

There is a (1) one-year warranty against all manufacturing defects on paints and stickers. Note that the paint is subject to color fading when exposed to UV radiation. Louis Garneau Sports Inc. uses the best paints and stickers available on the market but cannot guarantee the longevity of the colors;

There is a (1) one-year warranty against all manufacturing defects on all original accessories and components, except consumables such as brake components (blocks, rims, pads, discs), tires, tubes, rim strips, cables and sleeves, transmission elements (chains, drivetrains, cassettes, bottom brackets, integrated controls), bearings or hanging frame pivots;

Components assembled on Louis Garneau Sports Inc. frames are guaranteed by their respective manufacturer;

There is a (5) five-year warranty on electric bicycles against all manufacturing defects on rigid frames and rigid forks and a (2) two-year warranty on the electric motor and the battery (a loss of capacity of up to 30% of the battery can be noticed when the maximum number of 500 cycles has been reached). There is a (1) one-year warranty on controllers, sensors, chargers and wiring. The maximum weight recommended on our electric bicycles encompassing the cyclist, the bicycle and luggage, is 136 kg (300 lbs).

Frame Replacement Policy in Case of a Fall (Carbon frame only) * 

* The compatibility of some parts and accessories with the replacement frame is not guaranteed and the replacement must be paid by the client.

Our products meet and exceed the strictest norms of the industry, Louis Garneau Sports Inc. recommends replacing any frame, part or carbon fork having been damaged in an accident without any delay, even if there is no apparent damage. We have a replacement program allowing you to replace damaged articles at a lower cost. Components other than frames and solid carbon forks are not covered by this program. Ask your Louis Garneau Sports Inc. authorized retailer if you wish to participate in the program.

Terms

The original owner must have previously registered the bicycle or frame with Louis Garneau Sports Inc. either by post, by phone, or on http://www.garneau.com/. The limited warranty comes into force on the original purchase date. To be eligible, the bicycle must be returned assembled to an authorized Louis Garneau Sports Inc. retailer with the original dated proof of purchase.

This warranty doesn’t cover normal wear, nor the elements, inadequate assembly or maintenance, failures resulting from the installation of incompatible parts or accessories, damages caused by corrosion, the symptomatic strain of a frame resulting from normal use, or damages caused by cleaning product or additives. This warranty will be deemed void if the damages result from an accident, abuse, negligence, modification or transformation made to the product, abnormal, excessive or incorrect use, competitive abuse or commercial purposes or rental. It is imperative to follow the maintenance guide included in the bicycle’s instructions manual.

Louis Garneau Sports Inc. reserves the right to repair or replace any part or frame covered under warranty by a new identical or comparable part but cannot guarantee the ongoing availability of some frame colors or types, forks or other components. The original buyer is responsible for all maintenance and replacement fees for the parts under warranty. Transportation costs for the return of parts to Louis Garneau Sports Inc. are the responsibility of the original buyer. Transportation costs for the return of replacement parts to the retailer will be borne by Louis Garneau Sports Inc. Transportation costs for the return of parts that are non-compatible with the replacement frame will be borne by the client.

Product Lifecycle

The warranty determines the duration of time from the date of purchase during which Louis Garneau Sports Inc. will replace the product if necessary. Although our products are amongst the best on the market, they may be subject to a limited useful life. The lifetime of a product can vary according to various factors including conditions of use, respect of specific use, and periodic maintenance history. All Louis Garneau Sports Inc. bicycles and frames should be inspected annually by an authorized retailer to detect potential problems. This safety inspection is very important to prevent accidents, injuries or potential early deterioration of the product.

Specific Use

Every bicycle is developed for a specific purpose. Make sure you follow the instructions below on the specific use of every bicycle category.

Note that the use of an adequate bicycle rack for transportation is compulsory. We are not responsible for damages resulting from the use of bicycle racks.

The warranty on bicycles applies in Canada and the United States only. The international warranty on bicycles applies to frames and rigid forks only.

Summary

Frames and rigid forks are guaranteed for (5) five years against any manufacturing defect.
There is a (2) two-year warranty on electric motors and batteries, and a (1) one-year warranty on controllers, sensors, chargers and wiring.

Warranty on Louis Garneau Snowshoes 

If you are the initial buyer (i.e., the original buyer), and you use your products in the manner that they were intended for (for example, if you used your snowshoes to walk on snow and not as sled runners) and you maintain them correctly, this warranty applies to and covers manufacturing or material defects on components used in normal use conditions on the snow. At all times and under all circumstances the application of the warranty is and remains at the sole discretion of Louis Garneau Sports Inc. A proof of purchase is required for the warranty be honored.

3-Years Warranty Coverage

All our products are made according to high standards. The warranty covers frames, rivets, buckles, straps and pivots. However, it is possible that our products present signs of normal wear despite handling them with great care. This warranty does not cover normal wear of your product. These are examples of common normal usage: color degradation, abrasion, scratches, scrapes, material degradation caused by UV radiation or use, corrosion, etc. This warranty does not cover products that have been modified, neglected, or used inadequately, abusive use, demonstration or rented products and commercial use. At all times and under all circumstances the application of the warranty is at the sole discretion of Louis Garneau Sports Inc.

If the warranty applies and the product can be repaired, we will repair or replace any of the parts affected by a material or manufacturing defect at our own costs. If your snowshoes get damaged following an accident or if you are no longer covered by this warranty, Louis Garneau Sports Inc. can sell you the parts (if available) to rectify the issue. If the parts are available but cannot be replaced easily, we will offer to repair them at a reasonable cost.

Terms

The warranty does not apply to:

  • Demonstration or rented products;
  • Commercial use;
  • Normal wear of the product deriving from its use (scratches, paint and graphics deterioration, tears, degradation by UV radiation);
  • Abuse, negligence, bad maintenance, transformation, modification, accident and/or inappropriate use;

For any claim of warranty, Louis Garneau Sports Inc. reserves the right, at its entire discretion, to repair or replace any parts or components covered under this warranty by a new identical or comparable part but cannot guarantee the continuous availability of some product colors or parts. Parts or components replaced or repaired under the terms of this limited warranty will be covered for the rest of the period remaining from the initial warranty period.

The original buyer is responsible for all maintenance fees. Transportation costs for the return of parts to Louis Garneau Sports Inc. are the responsibility of the original buyer. Transportation costs for the return of replacement parts to the retailer will be borne by Louis Garneau Sports Inc.

Summary

(3) three-year warranty on frames, rivets, buckles, straps and pivots.
After this period, a repair service will be offered.

Warranty on Louis Garneau Helmets

Louis Garneau Sports Inc. makes high-quality technical products. Your product is guaranteed for one (1) year starting on the date of purchase. This warranty covers material and manufacturing defects only.

We consider that a helmet has a limited useful life that depends on use and obvious signs of wear. Louis Garneau Sports Inc. recommends replacing your helmet after three (3) years of use. At the latest, helmets must be replaced (7) years after the fabrication date.

Terms

The warranty does not apply to:

  • Demonstration or rented products;
  • Commercial use;
  • Normal wear of the product deriving from its use (scratches, paint and graphics deterioration, tears, degradation by UV radiation);
  • Abuse, negligence, bad maintenance, transformation, modification, accident and/or inappropriate use;
  • Damages caused by a fall.

The manufacturer cannot be liable for physical and other damages caused directly or indirectly by using a helmet. No other express or implied warranty is binding. This warranty is exclusive and is made in lieu of all other warranty, insurance or responsibility permitted by law or otherwise. Any dispute related to this and/or any action against the manufacturer will be brought to the tribunal of the place of business of the manufacturer where the parties elect domicile and the laws applied will those of the Province of Québec (Canada). Louis Garneau Sports Inc. cannot be liable for any secondary or indirect damage whatsoever. Some countries, states or provinces do not permit the exclusion or limitation of secondary or indirect damage, nor limitation on the implied duration of the warranty. This means limitations or exclusions might not be applicable to all of them.

Summary

(1) one-year warranty on material and manufacturing defects.

Louis Garneau Sports Inc. recommends changing your helmet after three (3) years of use. All helmets must be replaced at the latest seven (7) years after the fabrication date.

Warranty on Louis Garneau Exercise Bicycles

Louis Garneau Sports Inc. makes high-quality technical products. We offer the following warranties on exercise bicycles starting on the date of purchase. The warranty covers material and manufacturing defects.

Warranty Periods

Residential use:

Five (5) years on frames
Two (2) years on parts
One (1) year on electronics
One (1) year on labor
One (1) year on wearing parts *

Commercial use:
One (1) year on frames
Six (6) months on parts
Six (6) months on electronics
One (1) year on labor
Six (6) months on wearing parts *

* Wearing parts are parts that need to be replaced following normal use. They vary for each product model and include: pedals, seatposts, handlebar and foam, chains, pulleys, straps, bottom bracket kit, crankset kit, brake pads and bearings.

Terms

This warranty doesn’t cover normal wear, inadequate assembly or maintenance, failures resulting from the installation of incompatible parts or accessories, damages caused by corrosion, the symptomatic strain of a frame resulting from normal use, or damages caused by cleaning products and additives. This warranty will be deemed void if the damages result from an accident, abuse, negligence, a modification or transformation made to the product, abnormal, excessive or incorrect use, or commercial purposes or rental. This warranty will be deemed void if the bicycle is used outside or in a manner for which it was originally not intended. This warranty does not cover transportation costs incurred by the client to return a product under warranty to an authorized retailer. The user must also follow the care instructions provided by par Louis Garneau Sports Inc. for the warranty to be honored. The warranty is deemed void if the product was not assembled according to the instructions manual provided with the product, in which case a mention would appear on the purchasing receipt.

Louis Garneau Sports Inc. reserves the right to repair or replace any part or frame covered under warranty by a new identical or comparable part but cannot guarantee the ongoing availability of certain colors or types of components.

Transportation costs that are incurred for the return of parts to Louis Garneau Sports Inc. are the responsibility of the original buyer. Transportation costs for the return of replacement parts to the retailer will be borne par Louis Garneau Sports Inc.

Louis Garneau Sports Inc. cannot be held responsible for any damage, failure or loss that can occur following repair and/or replacement of a part that was not done according to the prescribed instructions by any person other than an employee or authorized agents of Louis Garneau Sports Inc. The warranty on exercise bicycles applies in Canada only.

Summary

Five (5) years on frames for residential use, or one (1) year of commercial use.
Two (2) years on parts for residential use, or six (6) months of commercial use.
One (1) year on electronics for residential use, or six (6) months of commercial use.
One (1) year on labor for residential use, or one (1) year of commercial use.
One (1) year on wearing parts for residential use, or six (6) months of commercial use.