Privacy Policy

Please read the following information before using this site. This site is owned and operated by Louis Garneau and its subsidiaries and affiliates, which may operate portions of the site (collectively "Garneau", "Louis Garneau", "Louis Garneau Sports", "Louis Garneau USA", "LG", "LGS", "We", "Us" or "Our"). By using this site, you signify your agreement to Louis Garneau’s Privacy Policy and Terms of Use. If you do not agree with these terms, please do not use this site. We reserve the right, at our discretion, to change, modify, add or remove portions of these terms at any time. Please check back periodically for changes. Your continued use of this site following the posting of changes to these terms will mean that you accept the revised terms.

Privacy Policy

Your privacy on the Internet is important to us. In the course of operating this site, we collect certain types of information about users. We want you to know what types of information we are collecting and what we do with it.

Information we collect

We collect two general types of information from users: personal data (such as names and email addresses) and aggregate data (such as information about traffic patterns on this site, for example, the number of users who log on to this site daily).

Personal Data

Personal data is collected when users provide information to Us, for example, by signing up for email newsletters or other membership services, responding to surveys or forms, purchasing items online, registering to bid on available items, and/or entering contests and other promotional opportunities provided by Us. When you register or request information on this site, We generally require you to provide your name, e-mail address, mailing address, daytime telephone number, and credit card information (only when ordering products), as well as to create a user name and password. In addition, if you send us personal correspondence, such as e-mails or letters, we may collect this information in a file specific to you.

Aggregate and Usage Information

Aggregate information, such as pages accessed by users, and information voluntarily provided by users, such as survey information and/or site registration information, is collected by various methods. In the course of using our site, we also automatically record certain information about you. This information includes the URL you came from, the URL you go to next, the browser you use and your IP address. An IP address is a number that is automatically assigned to your computer when you surf the web. Web servers, the computers that "serve" Web pages, automatically identify your computer by its IP address, and when you request a page from Louis Garneau, our servers record your IP address. We do not link IP addresses to anything personally identifiable, so although your session is recorded, you will remain anonymous to us.

Use of Cookies

This site also uses "cookies" to collect information. A cookie is a small data file that most major websites store on your hard drive for record keeping purposes when you visit them. Cookies allow us to measure activity on different areas of this site and to improve your user experience, for example by remembering your passwords and display preferences, allowing you to visit different parts of this site without re-registering. Cookies also allow us to measure activity on the site and to make improvements and updates based on which areas are popular and which are not. We do not use cookies to retrieve information from your computer that was not originally sent in a cookie. Please note: Louis Garneau and its third parties use cookies to identify you in order to personalize your online customer experience and also for marketing and advertising purposes. If you browse our website, you may be retargeted with content based on your Internet behavior. You may occasionally receive cookies from our advertisers, which is standard in the Internet industry. We do not control these cookies, and these cookies are not subject to this Privacy Policy.

Most browsers are initially set up to accept cookies. If you prefer, you can set yours to refuse cookies or to alert you when cookies are being sent. However, some parts of the site, such as the members' area and the shopping, competitions and games areas, may not function properly if you do so.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

Cookie Name Cookie Description
FORM_KEY Stores randomly generated key used to prevent forged requests.
PHPSESSID Your session ID on the server.
GUEST-VIEW Allows guests to view and edit their orders.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history, if you have asked for this.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
MAGE-CACHE-SESSID Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE-SECTION-INVALIDATION Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-TIMEOUT Facilitates caching of content on the browser to make pages load faster.
SECTION-DATA-IDS Facilitates caching of content on the browser to make pages load faster.
PRIVATE_CONTENT_VERSION Facilitates caching of content on the browser to make pages load faster.
X-MAGENTO-VARY Facilitates caching of content on the server to make pages load faster.
MAGE-TRANSLATION-FILE-VERSION Facilitates translation of content to other languages.
MAGE-TRANSLATION-STORAGE Facilitates translation of content to other languages.

Use of Information Collected by Louis Garneau

We use the personal, aggregate and usage information we collect for a variety of purposes. For example, we collect this information to fulfill orders and prices, administer information requests and provide information services, track/audit compliance with our policies and federal, provincial and local laws, and for editorial and feedback purposes. We may use your e-mail address and, in rare cases, your mailing address or telephone number, to contact you about customer service or billing issues. Personal and aggregated information is also used to: improve the content of the Store; perform system administration activities; customize the content and/or layout of the Store for each individual user; and notify users of Store updates or promotional offers or opportunities that we think may be of interest to you. We will always try to give you the opportunity to opt out of this service when you are asked for such information online. If you subsequently decide that you do not wish to receive this information, or if you wish to opt-out of any further requests or distributions of information, you may also update your account information on the relevant part of this site or simply reply to any e-mail sent to you and type UNSUBSCRIBE in the subject line of your reply or in the e-mail message. We may also use your information and activity on the site to resolve disputes, troubleshoot problems and enforce our terms of use.

Disclosure of Collected Information to Third Parties

We do not sell, trade, rent or otherwise provide your personal data to third parties. However, we do cooperate with all law enforcement investigations.

Links to Other Sites

It is important to note that this site may contain links to other sites, and that these sites may not follow the same privacy policies as we do. For example, if you have clicked on an advertisement on the site, you may leave this site and go to an entirely different website. This includes links to advertisers, bicycle dealers, content providers and business partners, who may use Our name and/or logos as part of a co-branding or other agreement. These sites may send you their own cookies, collect data and use it in ways that we would not. We do not control these sites or their use, nor do we have any responsibility for them.

Security

The security of all personally identifiable information associated with users of this site is a primary concern to us. We implement a variety of security measures to maintain the safety of your personal information. Once We receive your transmission, We make reasonable efforts to ensure its security on Our systems. When credit card information is transmitted, We use secure socket layer (SSL) encryption technology. Any account information you enter on this site is password protected so that only you can access it. You should not disclose your password or user ID to anyone. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. Therefore, while we strive to protect your personal information, we can neither ensure nor guarantee the security of any information you transmit to us, and you do so at your own risk.

Terms of use

Ownership; restrictions on use of material All content on this site, including but not limited to text, graphics or code, is owned or licensed by us. We reserve the right to make changes to the content of this site at any time without notice, including our products, equipment, specifications, models, colours and materials. You may download, view and print text and graphics from this site, provided that such content is used solely for informational, non-commercial purposes and is not modified or altered in any way. Except as expressly provided herein, you may not use, download, upload, copy, print, display, perform, reproduce, publish, license, post, transmit or distribute any information or content from this site, in whole or in part, without our prior written permission. Louis Garneau is a registered trademark. Other trademarks, service marks, slogans, logos and trade names identified on this site are either our trademarks or the trademarks of a third party licensor or other supplier. None of these trademarks, names or logos may be used without the prior written consent of their owner.

Disclaimer of Liability

THE CONTENT OF THIS SITE IS PROVIDED "AS IS" AND WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE OPERATION OF THIS SITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THIS SITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE DO NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE MATERIALS IN THIS SITE IN TERMS OF THEIR CORRECTNESS, ACCURACY, RELIABILITY OR OTHERWISE. APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.